This Refund Policy explains how payments and refunds work for AuditIQ (operated by Suniq). Please read it before purchasing.
1. Digital product — immediate access
AuditIQ is a digital service. When you purchase a plan, you are granted immediate access to the paid features (the full 184-item assessment, reports, and export). Because access is delivered instantly upon purchase, the product is considered supplied in full at that moment.
2. Try before you buy
We offer a free trial (up to 9 assessment items in one area) so you can evaluate the quality and fit of the tool before paying. We encourage you to use the free trial before purchasing a paid plan.
3. Exceptions
We may, at our discretion, provide a refund or credit in limited cases such as:
- a duplicate or accidental charge;
- a technical fault on our side that prevents you from accessing paid features and that we are unable to resolve within a reasonable time;
- where a refund is required by mandatory consumer-protection law in your country.
Nothing in this policy limits rights that cannot be waived under the law that applies to you.
4. Payments and the seller of record
Payments are processed by Paddle, our Merchant of Record. Paddle handles billing, invoicing, and applicable taxes, and its buyer terms also apply to your purchase. Approved refunds, where granted, are issued through Paddle to your original payment method.
5. Subscriptions
If you purchase an annual plan, it provides access for the stated period. You can choose not to renew; cancelling stops future charges but does not retroactively refund the current period, subject to Section 3.
6. How to request
To ask about a charge or request a refund under Section 3, email support@auditiqhq.com with your account email and the date of purchase. We aim to respond within a few business days.
7. Changes
We may update this policy; the “Last updated” date will change and material updates will be posted here.
AuditIQ is a self-assessment tool and does not constitute certification, a regulatory audit, or professional advice. These documents are provided for transparency and may be updated from time to time; material changes will be posted on this page.